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FAQ for Raizer

Why does the Raizer not run, even if the up/down arrows are pressed?

Why does the Raizer runs askew, when the up/down arrows are pressed?

Why does the Raizer stop at the top position?

Why does the remote control not work?

How do I pair transmitter and receiver?

Why does the Raizer not run, even if the up/down arrows are pressed?

1. The stop button is activated (2-tone alarm)

Turn the stop button in the direction of the arrows and it will click out.

Raizer Stop button

Check that the ready-for-use LED is lit green.

Raizer Ready for use LED lit green

 

2. The rear legs are not correctly fitted (2-tone alarm)

Check that the ready-for-use LED is lit green.

Raizer Ready for use LED lit green

If not: Fit the rear legs so that they click completely into the shaft.

 

3. The Raizer is overloaded (2-tone alarm)

Remove the load from the Raizer.

 

4. The battery is depleted

Raizer Low battery status

Charge the Raizer battery.

- This will only light when the chair is powered on.

 

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Why does the Raizer run askew when the up/down are pressed?

The legs are not fitted in parallel.

Fit left and right rear legs so they are in parallel.

Correct vs incorrect assembly of Raizer

 

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Why does the Raizer stop at the top position?

The chair has reached the top stop (long beep).

Completely normal.

The chair has reached its max height.

 

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Why does the remote control not work?

Raizer Remote control

The Raizer is not powered on / activated

Briefly press the up or down buttons on the side of the device.

 Raizer Up and down arrows

How to reset transmitter and receiver:

To reset a remote control so it is no longer associated with a particular Raizer, do as follows:

  1. Press the UP (↑) and DOWN (↓) buttons on the remote control at the same time and hold them down for approx. 5 seconds until the control LED on the remote control begins to flash slowly.The remote control is now in installation mode for 2 minutes.

  2. Perform the following within the 2 minutes:

Press: UP (↑), UP (↑), DOWN (↓), DOWN (↓), UP (↑), DOWN (↓), UP (↑), DOWN (↓).

When the control LED starts to flash quickly, the remote control is no longer associated with a particular lifting chair.

 

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How do I pair transmitter and receiver?

Pairing of extra remote control:

Only to be performed if there is more than one remote-controlled Raizerwithin the operational area of the remote control.

  1. Ensure that there is power to the Raizer.

  2. The Raizer must be switched off. The device will switch off automatically after 10 minutes without use (it will emit a long beep before powering down).

  3. Press the UP (↑) and DOWN (↓) buttons on the remote control at the same time and hold them down for approx. 5 seconds until the control LED on the remote control begins to flash slowly.The remote control is now in installation mode for 2 minutes.

  4. Within these 2 minutes switch on the lifting chair you require associated with the remote control. Press the up/down arrows on the side of the chair.

  5. The control LED on the remote control is associated with the lifting chair when it stops flashing.

  6. Test the system so as to ensure the pairing has been performed correctly; if not, repeat 1-5 above.

 

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