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FlexStep | Acoustic Alarms
Your lift communicates with you
LISTEN CAREFULLY TO DETERMINE WHETHER IT IS NORMAL OPERATION OR AN ALARM TONE THAT REQUIRES ACTION
Your lift communicates with you through various sounds and alarm tones. Some sounds are part of normal operation, while others warn of a situation that requires attention.
For example, a warning tone may indicate that something is obstructing the lift, that a safety sensor has been activated, or that a technical fault has occurred.
Listen to your lift, find the relevant alarm tone, and follow the instructions below. In many cases, the issue can be resolved quickly and easily.
Operational Messages
Opening
Meaning:
The safety barrier/door is opening.
The safety barrier/door is opening.
Play sound
Closing
Meaning:
The safety barrier/door is closing.
The safety barrier/door is closing.
Play sound
Arriving
Meaning:
The lift is arriving at upper/lower level or has transformed into a staircase..
The lift is arriving at upper/lower level or has transformed into a staircase..
Play sound
10 sec. warning
Meaning:
Automatic operation starts in 10 sec. / The lift will automatically return to stair mode in 10 seconds.
Solution:
If anybody is on or near the lift, press the emergency button.
Automatic operation starts in 10 sec. / The lift will automatically return to stair mode in 10 seconds.
Solution:
If anybody is on or near the lift, press the emergency button.
Play sound
Auto Return
Meaning:
The platform is automatically returning to stair mode.
Solution:
If anybody is on or near the lift, press the emergency button.
The platform is automatically returning to stair mode.
Solution:
If anybody is on or near the lift, press the emergency button.
Play sound
Warning Messages
Overload
Meaning:
The platform is overloaded or the weight is unevenly distributed.
Solution:
Remove some weight or distribute the load evenly so that all four actuators share it.
The platform is overloaded or the weight is unevenly distributed.
Solution:
Remove some weight or distribute the load evenly so that all four actuators share it.
Play sound
Battery Fault
Meaning:
The battery has a fault. Inadequate power supply.
Solution:
Troubleshoot the power supply or contact your service technician to replace batteries.
The battery has a fault. Inadequate power supply.
Solution:
Troubleshoot the power supply or contact your service technician to replace batteries.
Play sound
Anti-crushing activated
Meaning:
The pressure plates under the lift have been activated. An object may be trapped underneath the lift.
Solution:
Remove the object beneath the lift that is activating the under pan switches and preventing the lift from moving downwards.
The pressure plates under the lift have been activated. An object may be trapped underneath the lift.
Solution:
Remove the object beneath the lift that is activating the under pan switches and preventing the lift from moving downwards.
Play sound
Sensors between steps activated
Meaning:
The infrared sensors between the stair treads have been activated. The transformation from staircase to platform is not possible because something is located between the steps, preventing them from lowering into the platform position.
Solution:
Remove the object on the staircase that is preventing the steps from forming a platform.
The infrared sensors between the stair treads have been activated. The transformation from staircase to platform is not possible because something is located between the steps, preventing them from lowering into the platform position.
Solution:
Remove the object on the staircase that is preventing the steps from forming a platform.
Play sound
Sensors on platform activated
Meaning:
Infrared sensors on platform are interrupted. Transformation from platform to staircase is not possible due to an object on the platform.
Solution:
Remove the object on the platform which is preventing the transformation.
Infrared sensors on platform are interrupted. Transformation from platform to staircase is not possible due to an object on the platform.
Solution:
Remove the object on the platform which is preventing the transformation.
Play sound
Service mode
Meaning:
A program used to configure the lift — intended for trained technicians only — has been activated.
Solution:
Contact your service technician.
A program used to configure the lift — intended for trained technicians only — has been activated.
Solution:
Contact your service technician.
Play sound
Emergency stop activated
Meaning:
The red emergency stop button has been activated.
Solution:
It must be released before the lift can be operated again.
The red emergency stop button has been activated.
Solution:
It must be released before the lift can be operated again.
Play sound
Locked
Meaning:
The lift is locked via an external key switch box (optional accessory).
Solution:
Unlock the lift using the key switch box.
The lift is locked via an external key switch box (optional accessory).
Solution:
Unlock the lift using the key switch box.
Play sound
Battery Low
Meaning:
The battery level is low.
Solution:
Contact your service technician to upgrade Firmware or replace batteries.
The battery level is low.
Solution:
Contact your service technician to upgrade Firmware or replace batteries.
Play sound
Power Supply Disconnected
Meaning:
The lift is not plugged into a power outlet, or the power supply has been disconnected.
Solution:
Connect the lift to a power outlet. In the event of a power failure, the lift must be switched off by activating the emergency stop button. Contact your service technician if the lift is connected to a working power outlet and the alarm continues to sound.
The lift is not plugged into a power outlet, or the power supply has been disconnected.
Solution:
Connect the lift to a power outlet. In the event of a power failure, the lift must be switched off by activating the emergency stop button. Contact your service technician if the lift is connected to a working power outlet and the alarm continues to sound.
Play sound
Do You Have Questions? We Are Here to Help!
Our dedicated technicians are always ready to answer your questions and provide technical support when you need it. Contact us now and get quick assistance.
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